Leona L

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Verified Reviewer

Status of my account

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I've been with this company for years and up until just recently have I had trouble with the service and the women at this company. I've tried to renew my loan and was unsuccessful even though I have not missed a payment. They keep telling me that the computer makes the decision on my ability to refinance and no one seems to care. They treat me like I'm bothering them when I call. And I don't appreciate it. Please use another loan company if you can.
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Pros:
  • Were there when i needed them in the past
Cons:
  • Customer service is way past poor

Preferred solution: Apology

User's recommendation: Use a different loan company

Catherine A Bom

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Verified Reviewer

Forgot login info

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It not let me get my information I forgot it and it not letting me in to retrieve it I've been having this problem since I got the count and it's not one to do anything
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Pros:
  • Great company

Preferred solution: How much is it to pay off my account

Elese Gbd
map-marker Chicago, Illinois

Denied refinance

Will not refinance because late payments with a car company. My only neg on credit report. Have no problems with world finance refinancing so they will be my go to loan specialist from now on to world finance go
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Walt Bnb
map-marker Irving, Texas

I had an issue with money not being deposited in my account

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When money is deposited in my account it is usually instant . Well to make a long story short Jerely to care of the issue right away .
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User's recommendation: Highly recommend

Taylor H Owl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Fort Wayne, Indiana

Double payment

Heights Finance - Double payment
A double payment was taken out and now Im in the negative in my bank account. I need this resolved now.
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Loss:
$191

Preferred solution: Refund for second payment.

Rick A Gvn
map-marker Wauconda, Illinois

What to pay my bill have no 1800 to pay cause I can't do it online so now I will be late

Been trying to pay bill on line says my information is wrong then on your site you have this expert not sending me somewhere to get help and I have to pay to use that service. I want to pay my bill now
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Anonymous
map-marker Rocky Ford, Colorado

Good customer. Turned down for second lian

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I was a returning customer. My first loan was paid in full with scheduled bank debits. Never missed a payment. When I tried to get a second loan for $500 was turned down. My credit wasn't good enough.
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Oluwatobi Oqt
map-marker Danville, Illinois

Complaint

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I want a bill I do not do online payments a post a note is not a bill
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User's recommendation: paper bill

Anonymous
map-marker Milwaukee, Wisconsin

Check

I got a check in the mail can I cash it?
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Doncall T
map-marker Greenfield, Wisconsin

Legal theft

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They will charge penalties offer insurance and claim insurance paid late so you have to come up with all the fees then they will never summoned you to court boom harness meant but wait theres more they take all your wages for garnishment then bang a fax copy of a payout for more money than what is required for garnishment. Cant wait to get back at them.
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Loss:
$2000

Preferred solution: Restitution

User's recommendation: Don’t go here it’s a trap

1 comment
Guest

They are a trap,I was the only person in the office and they all harassed me until I signed once I signed they went back to their seat I was bullied, because I needed money at the time

Gary F May

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Verified Reviewer
| map-marker Onalaska City, Wisconsin

Stay Clear Of This Company

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I had gotten a loan there in past was all good with good interest rate. I paid off the loan even early with no hassle there. Now after a couple of years gone by I have gotten 3 offers in the mail to come back that $3000 loan was waiting for me just mention the promo code. When filling out the application online there was no where to put the promo code, so I just added it to a field of loan needed for I think it was. Anyway they pulled my credit all 3 times dinging my score only to turn me down all 3 times. I was a very loyal customer with no late payments and early pay off in this is how I was treated. Get my hopes up to help me out then call and shoot me down. I am done with this company and called cooperate office to have me removed from their mailings.
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Loss:
$3000
Pros:
  • Had a fair interest rate
Cons:
  • Poor cooperate office loan decisions
Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

2 comments
Gary F May

They were in no help in getting my refund I was entitled to. I had a different tax prepare that has been doing taxes for over 20 yr file a amended return and got back my 1700 that i was entitled to and didn't even charge me for fixing Security Fiance mistake and telling me that a win loss statement was a legal documents and denied using it to help me get my money. Well get what Security Finance it can be used all of tax prepares I called said yes it could be used or casino's wouldn't be allowed to give them out.

Gary F May
reply icon Replying to comment of Gary F May

I have had and have loans with Security Finance and have no complaints there. The tax prepares fees of $270 applied to my principal payoff of my loan would be a very nice resolution.

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Brenda H Lgm
map-marker Roselle, Illinois

Dissatisfied customer

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I have done business with them for a very long time,and even recommended them to family and friends. But not again will do this. Am done with them. Denied me for a loan but finance furniture. Nope am done with them don’t use them at all.
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Reason of review:
No

Preferred solution: None

Kacie L Aja
map-marker Canton, Illinois

Never had an issue

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Found myself in a pinch and cashed the live check....Made payments on time and never once had an issue!! Paid loan off early with tax return!! Periodically get a call to see if the can help me out but other than that i dont feel as though im harrassed by them!! Its nice to know they are there if you need them
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Pros:
  • Company as a whole
Reason of review:
Good quality
Anonymous
map-marker Brooklyn, New York

Do not use

The one positive review is bogus
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Anonymous
map-marker Chicago, Illinois

RUN DON'T GO THERE PAIGE IS A LIAR

DONT GO THERE PAIGE IS A LIAR!!! I just talked to her the 24th of Oct and asked what my payoff was she stated $727 now 2wks before my next months payment is due I'm a month behind last time she said that I caught it up pay every month then myteriously cause I called to reference payoff I'm behind she is a total fraud a BIG *** LIAR! DONT GO THERE!!!
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Reason of review:
Problems with payment
Carol J Nlm

Loan ammount

I borrowed 754.55 account #100610**** and recieved staments saying I owed 988.00. If I am to pay that amount I need the difference sent to me.
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Loss:
$233
Reason of review:
Not as described/ advertised

Preferred solution: give me the difference between two amounts

About

Related Companies

Covington Credit, Quick Credit Of Greenville, Southern Finance, SoCo Finance

Summary

Heights Finance is a privately owned company formed by former employees of USA Financial Services, Inc. in order to return in business. Company was founded in 1992 and developed steadily since that time. Heights Finance has over 100 offices in 6 states: Wisconsin, Illinois, Missouri, Indiana, Kentucky and Tennessee. Among the products and services company offers there are different kinds of loans such as tuition money, bill consolidation, establishing credit, extra cash, personal loans, auto loans, home improvement loans, refinancing; loan applications, dealer financing, financial education and many more. It is very easy to get answers to all questions contacting customer service representative.

Heights Finance reviews and complaints

Heights Finance is ranked 105 out of 1015 in Loans and Mortgages category

Area Served

USA

Payment Methods

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