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2.5 Based on 25 reviews
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  • Customers like
    • Opportunity to loan money 2
    • Customer support 1
    • Opportunity to rebuild credit and management 1
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    • Staff needs some training 2
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Had bern with company for several years now, can't wait to pay them off. 1st time I was late, one representative actually came to the house to collect. With this last loan, I fell behind due to health issues, account not even 2 months late, tried to contact McHenry branch personel to make arrangements throygh email, wouldn't answer back, but sent garnishment paperwork to my employment. I made an extra payment even with garnishment, again sent... Read more

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The macomb illinois site is a scam. Financed a vehicle and a year later transmission went out. ( Not their fault of course). Susan said take it to this place in quincy we work with them. Got the bill-half of what we thought it would be- and were told they can't help us.Had to scramble to get enough money to pay the shop. Moral of the story: Don't do business with Heights they'll lie to your face and *** over Read more

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You know what i have been with hights for 25 years on and off now all of a sudden i do not have good crdeit what they need back is Mel he know how to talk and treat pople not like the *** holes they have now i was never late or missed a payment but they do not give a *** but thats ok i hope you get 10 that do not pay thanks alot for nothing gail melvin

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The customer service sucks now. I do not need to be bullied to pay my bills they get there money every month. I hate going in there anymore. It is the west plains mo location .

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Sorry about the couple of things I said didn't come out right. I ws just trying to say over all there customer service or customer relations is awful. Not one personable person at all there. Enough from me just as I said confused at the customer service they have and that they seem to let that continue. I don't need a bully attitude to get my bills payed, because I pay my bills. Even if one ot two days late. Read more

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Staff is? I don't even know how to explain it. Not personable at all. I have dealt with several loan companies in their bracket and have been treated with such kindness. Again still do not know how to describe there approach to customers. They are like robots or something. That was one of the main reasons I wanted out of my loan with your company. They have flat undesirable attitudes. I have been one to always pay my bills I may be occasionally... Read more

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had loan for about 10 months when I noticed a credit inquiry on my account I called and was informed that there wasn't one ran at the loan inception after some thought I began to wonder so I investigated my credit history and discovered not only was one run when loan started there was another and now this one WHY??? Most unhappy paid off loan 6 months early will never do bus with them again and will tell all to avoid some 2 weeks passed after... Read more

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I have been working with my local Heights office for a couple years. I went through a bankruptcy and needed to get back on my feet. I have refinanced a couple times and never had any issues. They try to get you to take more money than you request sometimes and they offer all kinds of insurance with the loan but they take no for an answer with out issues. They also allow you to defer a payment and just pay interest. I'll be paid off soon and... Read more

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I have had three loans with heights finance and paid them off without them having to garnish my wages now that i really need some money they won't help me

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The office is fully staffed, however it takes days to get an answer. when you sign your loan paperwok they slide in insurance that is very expensive and adds to your monthly payment. This not told to the customer during the application process nor is it disclosed when you sign your loan paperwork. The customer is not allowed to read the loan document, they simply tell you to initial and sign. The only thing they disclose is the arbitration... Read more

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